At Ingot Spires LLC, we want you to be completely satisfied with your purchase. Please review our policy below regarding returns, refunds, and exchanges.

1. Digital Products & Coupons

Coupon codes purchased on ingotspires.com are digital goods delivered instantly to the email provided at checkout.

Refund Policy: Due to the nature of digital products, all coupon purchases are final and non-refundable once the code has been generated and delivered. The coupon code cannot be revoked after issuance.

Didn’t receive your code? Check your spam/junk folder first. If it’s not there within 15 minutes, contact us at [email protected] with your Order Number — we will resend your code promptly.

Code not working? Contact us before placing your main order. We will verify the code and issue a replacement if necessary.

2. Physical Products — Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.

3. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

Product Type	Eligible
Standard In-Stock Items	30 days
Customized / Made-to-Order	Only if defective
Final Sale / Clearance	Not eligible
Digital Products & Coupons	No refunds

4. Damages & Issues (“Make It Right” Guarantee)

Please inspect your order immediately upon reception. If the item is defective, damaged, or you received the wrong item, contact us within 7 days at [email protected] with photos of the issue.

Defective or Wrong Items: We will send you a free replacement immediately or issue a full refund. You do not need to pay for return shipping.

5. How to Start a Return

Contact us at [email protected] with your Order Number and the reason for the return. Do not send your purchase back to the manufacturer address on the shipping label. We utilize multiple warehouses, and items sent to the wrong address may be lost and ineligible for a refund.

If your return is accepted, we will provide you with the correct return shipping address and instructions.

6. Return Shipping Costs

Reason	Who Pays
Defective / Wrong Product	We cover (prepaid label included)
Change of Mind	Customer pays. Shipping costs are non-refundable. A 15% restocking fee will be deducted from your refund.

7. Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

8. Exchanges

The fastest way to get what you want: return the item you have, and once the return is accepted, make a separate purchase for the new item. (If you received a damaged item, we will send a replacement — no need to re-order.)

9. Contact Us

Email: [email protected]
Phone: +1 (213) 815 4952
Return Address: Contact us before returning any item. We’ll provide the exact return shipping address.